Damages & Returns
Returns
Returning Items Ordered Online:
To initiate a return, kindly reach out to us at info@elizabethinteriors.com or 905 333-6670 within 24 hours of receiving your order. It's important to keep in mind that returns can only be accepted if they have received prior authorization from Elizabeth Interiors. Additionally, please take note that not all online items are eligible for return; you can find specific details in the "Items Not Eligible for Return" section below.
If your return request is approved, you will be eligible for a full refund, provided the returned items are in their original, unaltered condition, unused, and enclosed in their original packaging when they arrive in our Showroom. Furthermore, returns must be received at the Elizabeth Interiors' Showroom within 14 days of receipt of your order. Please understand that we perform a thorough inspection of all returned items and take photographs of any damaged items.
Customers are responsible for arranging and covering shipping and handling fees for the return. Refunds are made to the original method of payment less the original shipping. The only instance when shipping fees are refundable is when the item received is defective or not the item ordered.
Please allow 3-5 business days from the receipt of your returned item at our Showroom for the refund to be issued to allow for quality control review and payment processing. Once your refund has been issued, you will be notified via email.
Items Not Eligible for Return:
The following items, whether purchased in-store or online, are not eligible for return: Custom, Made to Order & Special Order items, upholstered furniture, large items that are over 65 pounds, mattresses and bedding for hygiene reasons, all Sale, Marked Down items and Floor Models are not eligible for refund or credit note.
Returning Purchases made at the Elizabeth Interiors’ Showroom:
For full-priced items that are purchased at the Elizabeth Interiors’ Showroom and are eligible for return (*see items not eligible for return), can be exchanged or fully refunded within 7 days of the purchase.
Restocking Fees:
Please note that some items that have been approved for return, whether purchased in-store or online, may be subject to a 40% restocking fee.
Damages
Online Orders Delivered Via Courier:
Damaged Items:
Our goal is to ensure your complete satisfaction with your order. We meticulously inspect and photograph each item to make sure that the item(s) you ordered are in good condition and packaged properly before they’re shipped.
Once your order is picked up by the courier at our showroom, we no longer take responsibility for damages caused during shipping. In the event that your order arrives and is damaged, please reach out to the courier to resolve the issue and any concerns you may have.
Defective or Missing Items:
In the event your order arrives and there are items that are missing or defective, please contact us at info@elizabethinteriors within 24 hours of receiving your item(s) and we will resolve the issue promptly. In your communication, please provide us with a comprehensive description of the problem and include photographs of both the affected product(s) and their packaging as well details of the missing products, where applicable.
Cancelling Your On-line or In-Store Order
Kindly be aware that Custom Orders, Made to Order and Special Orders orders cannot be cancelled.
